Frequently Asked Questions

We recommend requesting your ride at least 72 hours ahead. All requests are subject to availability. Call dispatch to check for same-day or short-notice rides.

Call dispatch to check availability for short-notice or same-day rides.

We operate Monday through Saturday. We are CLOSED on Sundays. Our dispatch hours are Mon–Fri 6am–6pm, Sat 7am–5pm for regular trips. Rides needed after 5 PM may incur a 25% after-hours surcharge. Contact dispatch to check availability.

Cancellations must be made by 3PM (PST) the day before your ride, or you'll be charged a fee equal to our current base fee. Trips booked after 3PM (PST) the day before and same-day bookings are non-refundable. A confirmed trip holds a time slot that's no longer available to other riders, so please call to cancel as soon as your plans change.

If you are a healthcare facility or agency arranging transport for a client, please contact us about setting up a facility account. If you are an individual scheduling for a family member, you can use our online form – just enter the rider's info and your contact details.

Sovereign Medical Transport is a private pay service; we do not bill health insurance or Medicaid directly. Some clients who have benefits for transportation arrange reimbursement on their own. Advance payment is required to hold your ride. See our payment terms for deadlines and arrangements for recurring trips. We provide receipts, but you would need to seek reimbursement from your insurer or program if available.

No, we do not accept cash payments at pickup for safety reasons. All payments must be arranged in advance using credit or debit cards.

We can accommodate multiple stops. Wait-and-return service is $20 for up to 15 minutes or $40 for up to 30 minutes. Waits longer than 30 minutes are billed at $300 per hour with a one-hour minimum. Multiple trip legs may also apply depending on your itinerary. Let us know your needs when scheduling for accurate pricing.

Yes, we offer hand-to-hand service. Our driver will come into your residence and assist you to the vehicle, then assist you all the way to the appointment check-in point. This service is included at no extra charge.

Yes, upon request we can bring a wheelchair for you to use during the ride. We have standard and oversized wheelchairs available. There is a $50 fee each way for a provided wheelchair. Please let us know in advance if you need this service.

One family member or caregiver is welcome to ride along at no extra cost. If you need more than one additional passenger, let us know – we have vehicles that can accommodate them (a $15 fee per extra passenger per trip leg beyond the rider and one companion).

If you have stairs and use a wheelchair, please ensure someone is available to help at home, as our drivers cannot carry wheelchairs up/down stairs for safety reasons. We can assist with mobility aids on level surfaces and small steps.

We do not offer stretcher transport at this time. All passengers must be able to sit upright in a wheelchair or vehicle seat. If you require stretcher transport, we can refer you to appropriate services.

We serve the Greater Portland Metro area including Multnomah, Washington, and Clackamas counties. Trips outside our primary area can often be accommodated with advance notice. Long-distance trips are available on a case-by-case basis.

We sanitize our vehicles after every trip and our drivers follow health protocols. Your well-being is our priority. If you have specific health concerns or requirements, please let us know when scheduling.