Our Services & Fees
All Vehicles in our fleet are wheelchair accessible! This gives us the versatility to serve patients with a wide variety of mobility needs to include member traveling with; standard and powered wheelchairs, non folding and folding walkers, service animals, any and all other mobility types.
** We do NOT offer stretcher transport at this time **
**72-hour advance notice is required to ensure availability to accommodate your request.
All urgent requests will be considered on a case by case basis.**
All Vehicles in our fleet are wheelchair accessible! This gives us the versatility to serve patients with a wide variety of mobility needs to include member traveling with; standard and powered wheelchairs, non folding and folding walkers, service animals, any and all other mobility types.
** We do NOT offer stretcher transport at this time **
**72 hour advance notice is required to ensure availability to accommodate your request. All urgent requests will be considered on a case by case basis.**
Levels of Service Available
Curb to Curb
These procedures are to be used when the member does not need assistance to or from their door, or to or from the facility to which they are being transported.
Door to Door
Also known as “door to desk”, these procedures are to be used when the member needs assistance to and from their pickup and destination addresses. This is our default level of service for all rides if unspecified during booking.
Hand to Hand
Also known as “do not leave alone”, this set of steps is for those members that cannot be left unattended and need a “hand-off” to a particular person or type of person (e.g.receptionist or other staff member).
Transport Options
One Way Trip
We perform many one way trips for passengers needing transport from the airport, train, or other transit stations to a specified location, as well as return rides from procedures that require medical transport after recovery.
Hospital/Facility Discharge
We provide hospital, and facility discharges, and our drivers are able to assist riders with a reasonable amount of personal items between locations ensuring each rider has a reliable way home or to a specialized care facility.
Rider Capacity per vehicle
MAXIMUM RIDER CAPACITY:
2 Wheelchairs and 1 Passenger, or 1 Wheelchair and 4 Passengers
Wait and Return Trip
Oftentimes, riders may need a ride to pick up medical equipment, subscriptions, or make a stop that will only take a short period of time. Which is often the case in a wait and return request. We offer wait and return rides which allow the rider a window of 15 or 30 minutes in which the driver will wait at the destination for the rider to become ready. This expedites the transportation process allowing the rider to get a quick trip too and from errands that do not require a long window between transports. We recommend all riders who are booking wait & returns to have certainty that their stop will not exceed their requested wait window in order to keep additional wait fees from being accrued.
Long Distance/Out Of Area Trips
Sometimes reliable transportation for longer distance transports are not locally available, and we understand that they may be needed. We do offer these rides on a case by case basis, and use a simple metric to determine the costs associated with them. If you are interested in getting a quote on a long distance transport, to include out of state trips, please contact our office via Email or call during regular business hours, and we can assist you with a transport solution.
Provided Wheelchairs
We can provide a wheelchair upon request. We have wheelchairs ranging from Standard, Large and XL Size with stationary extending or elevating & extending leg rests. Please see our Fees (maybe link this?) for the costs associated with having a wheelchair provided. ** Please note that riders that are requesting a wait and return with the same driver will need to be able to transfer into another wheelchair (with assistance) at their destination**
Levels of Service Available
Curb to Curb
These procedures are to be used when the member does not need assistance to or from their door, or to or from the facility to which they are being transported.
Door to Door
Also known as “door to desk”, these procedures are to be used when the member needs assistance to and from their pickup and destination addresses. This is our default level of service for all rides if unspecified during booking.
Hand to Hand
Also known as “do not leave alone”, this set of steps is for those members that cannot be left unattended and need a “hand-off” to a particular person or type of person (e.g.receptionist or other staff member).
Transport Options
One Way Trip
We perform many one way trips for passengers needing transport from the airport, train, or other transit stations to a specified location, as well as return rides from procedures that require medical transport after recovery.
Hospital/Facility Discharge
We provide hospital, and facility discharges, and our drivers are able to assist riders with a reasonable amount of personal items between locations ensuring each rider has a reliable way home or to a specialized care facility.
Wait and Return Trip
Oftentimes, riders may need a ride to pick up medical equipment, subscriptions, or make a stop that will only take a short period of time. Which is often the case in a wait and return request. We offer wait and return rides which allow the rider a window of 15 or 30 minutes in which the driver will wait at the destination for the rider to become ready. This expedites the transportation process allowing the rider to get a quick trip too and from errands that do not require a long window between transports. We recommend all riders who are booking wait & returns to have certainty that their stop will not exceed their requested wait window in order to keep additional wait fees from being accrued.
Long Distance/Out Of Area Trips
Sometimes reliable transportation for longer distance transports are not locally available, and we understand that they may be needed. We do offer these rides on a case by case basis, and use a simple metric to determine the costs associated with them. If you are interested in getting a quote on a long distance transport, to include out of state trips, please contact our office via Email or call during regular business hours, and we can assist you with a transport solution.
Provided Wheelchairs
We can provide a wheelchair upon request. We have wheelchairs ranging from Standard, Large and XL Size with stationary extending or elevating & extending leg rests. Please see our Fees (maybe link this?) for the costs associated with having a wheelchair provided. ** Please note that riders that are requesting a wait and return with the same driver will need to be able to transfer into another wheelchair (with assistance) at their destination**
Rider Capacity per vehicle
MAXIMUM RIDER CAPACITY:
2 Wheelchairs and 1 Passenger, or 1 Wheelchair and 4 Passengers
Areas of Opperation
We service the Tri-County areas, as well as long distance trips on a case-by- case basis outside of the normal service areas. We are happy to consider all of your transportation needs. Just let us know how we may serve you!
Pricing & Fees
- Mileage Rate: $4.55/mile
- Stand by/Wait Fee: $20.00 (per 15 min.)
- Hospital/Facility Discharge Fee: $25.00
- Provided Wheelchair Fee: $50.00 each way
- Out of Area Service Fee**: $50 + deadhead mileage
- After Hour Surcharge of 25% for all trips scheduled after 5PM
- **PLEASE NOTE** :
- 1 additional passenger is included in the fee above. A surcharge of $15 will be added for each additional passenger.
- *A leg is a pickup from one location that drops off at another location (ex: A round trip has two legs).
- **Additional mileage fees apply to any trips out of our regular service area (Reduced rates for recurring trips available!)
- Cancelation fee: $52.35 , No-show Fee: $77.35, Reschedule fee: $52.35
- For associated cancelation policies, click here.
Base rate is applied at each boarding. Rides during holidays, after normal business hours, or long distance trips will incur additional surcharges. For Wait Times, Hospital Discharges, and Wheelchair Rentals see “Additional Fees” above. Rates subject to change. Other Fees may be applied on a case by case basis. Discounts are available for recurring trips.
Pricing & Fees
- Mileage Rate: $4.55/mile
- Stand by/Wait Fee: $20.00 (per 15 min.)
- Hospital/Facility Discharge Fee: $25.00
- Provided Wheelchair Fee: $50.00 each way
- Out of Area Service Fee**: $50 + deadhead mileage
- After Hour Surcharge of 25% for all trips scheduled after 5PM
- **PLEASE NOTE** :
- 1 additional passenger is included in the fee above. A surcharge of $15 will be added for each additional passenger.
- *A leg is a pickup from one location that drops off at another location (ex: A round trip has two legs).
- **Additional mileage fees apply to any trips out of our regular service area (Reduced rates for recurring trips available!)
- Cancelation fee: $52.35 , No-show Fee: $77.35, Reschedule fee: $52.35
- For associated cancelation policies, click here.
Base rate is applied at each boarding. Rides during holidays, after normal business hours, or long distance trips will incur additional surcharges. For Wait Times, Hospital Discharges, and Wheelchair Rentals see “Additional Fees” above. Rates subject to change. Credit Card Processing Fee is Non-Refundable and is applied to charge and refund transactions. Other Fees may be applied on a case by case basis. Discounts are available for recurring trips.
