Terms and Conditions

When we receive your trip request our scheduling dept will contact you to confirm your trip details. We cannot guarantee that your trip can be scheduled until it is confirmed by our scheduling dept. You may also contact us via email or phone, but keep in mind that we do often experience a high call volume, so please leave a message if we cannot answer your call.

Cancellations must be made no less than 24 hours in advance. Last minute cancellations (less than 24 hours) will result in a fee equal to the first pick up fee plus 50% of return (if round trip) When your trip is scheduled we cannot fill that space if it is vacated last minute.

A trip is considered a No Show if it is cancelled within 2 hours of the scheduled pickup time, or cancelled at the door when the driver arrives. When your trip is scheduled we cannot fill that space if it is vacated last minute. No Show fees are charged at the full base rate for the A and B leg and mileage for A-leg of the scheduled trip.

Any trips that are canceled within a 24 hour period and rebooked for a later date will be subject to a 50 dollar rescheduling fee. When your trip is scheduled we cannot fill that space if it is vacated last minute. (This is only an option if the ride is NOT considered a No-show)

All refunds are subject to a $10 refund processing fee.

Payments must be made in advance (must be paid by 5PM the day before the trip) once trip is confirmed. Please note applicable cancellation/no show policies listed above. Alternate payment arrangements may be possible for ongoing recurring trips.

Any additional services incurred during transport or at the time of pickup will be immediately invoiced and/or charged to the billing contact provided at time of booking. This includes but is not limited to: Standby / Wait fees, Provide wheelchair fees, Hospital/Facility discharge fees, and Additional passenger fees. A list of our current fees can be found at https://www.sovmedical.com/services-fees/