FAQs Archive | Sovereign Medical Transport

Q: Do you transport outside of Oregon, say to Vancouver WA?

We do not do business in Vancouver WA at this time, but can assist riders whose transports start within Oregon.

Q: This ride is for a family member, do I need to be there at the time of the ride?

Our drivers are not qualified caregivers, but are able to provide hand to hand assistance from inside the riders residence to inside the destination. The riders' need for family or other assistance present at the time of transport or during is up to those booking the rides, but is not a requirement.

Q: Can I pay with cash or check at the time of pickup?

We do not accept cash or checks at the pickup time, for the safety of our drivers. All payment arrangements are required to be made prior to transport.

Q: Can you send me an invoice after the ride?

No. All rides must be paid for in full before the time of transport, unless the rides are on a recurring schedule and have passed the established payment history period.

Q: I am in a wheelchair and I have stairs at my pickup location, will that be an issue?

We have one driver per vehicle, with no assistants. They are able to navigate one step safely, but if there is more than one step, we ask that the rider make appropriate arrangements to be assisted down the stairs prior to transport.

Q: Are you able to stay with the patient for their appointment?

Rides can be scheduled as *15 or 30 Minute wait and returns* where the driver waits at the pickup location either in the lobby or in the vehicle depending on the request. Drivers are not allowed to go into appointments with patients, and are not caregivers who are responsible to move patients between multiple appointments in the same facility.

Q: What if there was an emergency and I have to cancel my ride last minute?

Life happens, and sometimes things happen that are out of our control. We do our best to offer a fair and reasonable assessment of late cancellations, and while we do have a strict cancellation policy our service exists to serve those in need, and we do make exceptions on a case by case basis.

Do you transport outside of Oregon, say to Vancouver WA?

We do not do business in Vancouver WA at this [...]

By admin|2023-02-02T19:23:32-08:00February 2, 2023|0 Comments

Myself and another person are both in wheelchairs, can you take us both at the same time?

Yes! However, for every person needing assistance, there is a [...]

By admin|2023-02-02T19:17:07-08:00January 16, 2023|0 Comments

I need a wheelchair provided, is that something you do?

Yes! We can provide Regular Standard size and Bariatric size [...]

By admin|2023-02-02T19:18:02-08:00January 16, 2023|0 Comments

This ride is for a family member, do I need to be there at the time of the ride?

Our drivers are not qualified caregivers, but are able to [...]

By admin|2023-02-02T19:18:22-08:00January 16, 2023|0 Comments

Can I pay with cash or check at the time of pickup?

We do not accept cash or checks at the pickup [...]

By admin|2023-02-02T19:18:44-08:00January 16, 2023|0 Comments

Can you send me an invoice after the ride?

No. All rides must be paid for in full before [...]

By admin|2023-02-02T19:19:13-08:00January 16, 2023|0 Comments

I am in a wheelchair and I have stairs at my pickup location, will that be an issue?

We have one driver per vehicle, with no assistants. They [...]

By admin|2023-02-02T19:20:38-08:00January 16, 2023|0 Comments

Are you able to stay with the patient for their appointment?

Rides can be scheduled as *15 or 30 Minute wait [...]

By admin|2023-02-02T19:21:31-08:00January 16, 2023|0 Comments

What if there was an emergency and I have to cancel my ride last minute?

Life happens, and sometimes things happen that are out of [...]

By admin|2023-02-02T19:21:57-08:00January 16, 2023|0 Comments

Do you take insurance?

While we are partnered with several insurance funded programs throughout [...]

By admin|2023-02-02T19:22:19-08:00January 16, 2023|0 Comments

12 Next

This is an excellent company to work for. Their management skills and their dispatch skills are top.

Tudor Roshu September 20, 2024

Thank you to everyone at Sovereign Medical Transport that made it possible for my mom to attend her granddaughters wedding. The professional drivers that treated her like royalty and got her safely to and from the venue in plenty of time on a Friday evening. They even worked late at to allow her more time at the wedding to be with family and friends to celebrate. This was her last wish and she passed away 10 days later. You all helped to make her dream possible with the work that you do when she had to have wheelchair transportation. We can never thank you enough for the part you all played in making such special memories possible.

Lisa June 14, 2024

Aleta February 17, 2024

I've had the opportunity to work with Sovereign Medical Transport and my experience has been nothing short of outstanding. Their professionalism and dedication to providing reliable service is truly commendable. I highly recommend Sovereign Medical Transport for anyone seeking dependable and high-quality transportation services. They have certainly earned my trust and appreciation.

David Yount (Brings the Joy!) December 20, 2023

Great place to work, & extremely Professional, John S

john salsky December 16, 2023

Excellent!

Jason Scott October 31, 2023

DjAllis mom Hughes October 4, 2023

I had a great experience with their transport service. Prompt, KIND and accommodating. I couldn’t ask for more.!

Kacy Carpenter October 3, 2023

EKATERINA V July 15, 2023

When my van broke down, Sovereign stepped up in a big way. They weren't just there for me, they went above and beyond. Their office manager Jessica deserves special mention - she's been there every step of the way, making a challenging situation feel so much easier. I might still be a couple of weeks away from being back on track, but knowing that Sovereign has my back makes all the difference. They're hands-down the best in town and I'm incredibly grateful for their help!

KONDRA July 7, 2023

Vernon Scriber June 8, 2023

This is a well run company with a great mission. I've rode in their vans. There well maintained.

John J Knoernschild (the Mind Garden Samurai) April 27, 2023

Very thougful and caring

Louise Weigel April 16, 2022

These folks are top-notch! They're dependable, professional and kind. They truly are a five star company.

Dale Masten April 6, 2022

Tracy Sewell March 19, 2022

Shelia gave me a ride today and very very kind and professional!

James Robert January 6, 2022

We have used their wheelchair van service multiple times for a family member with Parkinson's Disease. The staff is great, drivers friendly and caring, the service is reliable and always appreciated!

Karen Jean November 30, 2021

Laura Norris November 26, 2021

My boyfriend was recently injured in a car accident. Chelsea arrived early, which was wonderful. She was friendly and positive while she assisted us into the van. She then drove us safely to our appointment, and back home. I am so happy we had this service to take some weight off our shoulders. Thank you!

Cassandra Gonzalez September 10, 2021

I love sovereign medical transport , they are such a blessing. I always feel safe and secure when I get into their vehicles.

Wendy Shumway December 2, 2020

They are a very reliable transportation company. I have gone with them as a caregiver to a resident in my care home and they were amazing!!!

Cindy Porter November 29, 2020

Chelsey New November 25, 2020

I had the honour to experience a beautiful journey with SMT. Every team member of the company; from management, dispatchers to drivers are lovely caring genuine people. They’ll brighten up gloomy days and make you smile more on the happy days. The whole team are incredible people with a BIG HEART for people. The fact that they make sure being on time is priority, shows how much they care about your appointment. Ride with Sovereign Medical Transport. You’ll love ‘em. Go Sovereign team!! 🇺🇸 💪🏻 You are doing such an amazing job serving the community!! 🙌🏻

Sher -Lyn November 25, 2020

Mobility with compassion! Thank you Sovereign Medical Transport for serving our communities in the exceptional manner that you do!

Kaycie Graham November 24, 2020

Mommamac RN November 23, 2020

Lisa Van Huss November 23, 2020

Krista Gainer November 22, 2020